Frequently Asked Questions
Find answers to common questions about our products, services, and support.
General Questions
3 questionsWhat products does XIGIFT offer?
We offer a wide range of gift products including RFID cards, smart cards, silicone wristbands, NFC tags, and custom promotional items. All products can be customized with your branding and specifications.
How long has XIGIFT been in business?
We have over 18 years of experience in the gift and smart card industry, serving more than 10,000 clients across 150+ countries worldwide.
Do you offer product customization?
Yes, we provide full customization including logo printing, custom colors, unique shapes, encoding services, and various finishing options like matte, glossy, or frosted surfaces.
Ordering & Shipping
3 questionsWhat is your production lead time?
Standard production time is 7-15 business days depending on order quantity and customization requirements. Rush orders can be accommodated for an additional fee.
Do you offer international shipping?
Yes, we ship worldwide via express courier (DHL, FedEx, UPS) or by sea/air freight for large orders. Shipping costs and delivery times vary by destination.
What payment methods do you accept?
We accept bank wire transfer (T/T), PayPal, and major credit cards. For large orders, we offer flexible payment terms including 30{0c51bbc3fb8b0a4c0afe6a6cb9f93a2dae9ffc6d485d496244d17887519ce730} deposit and 70{0c51bbc3fb8b0a4c0afe6a6cb9f93a2dae9ffc6d485d496244d17887519ce730} before shipment.
Products & Services
3 questionsWhat types of smart cards do you offer?
We offer PVC cards, PET cards, wooden cards, NFC cards, UHF cards, magnetic stripe cards, and custom-shaped cards. All can be customized with your branding.
What is the minimum order quantity (MOQ)?
Our standard MOQ starts at 500 pieces for most products. However, we can accommodate smaller orders for sample purposes or special projects.
Can I see samples before placing a bulk order?
Yes, we provide samples for evaluation. Sample fees may apply but can be refunded upon placing a bulk order. Contact us for sample requests.
Technical Support
3 questionsWhat is RFID technology and how does it work?
RFID (Radio Frequency Identification) uses radio waves to identify and track objects. It consists of tags attached to objects and readers that communicate with these tags to retrieve stored data.
What are the read ranges for different RFID frequencies?
Read ranges vary by frequency: LF up to 10cm, HF/NFC up to 1m, and UHF up to 12m or more. Actual range depends on tag size, reader power, and environmental factors.
Are your RFID products compatible with all readers?
Our products follow international standards (ISO 14443 for HF, ISO 18000-6C for UHF) ensuring compatibility with most standard readers. We can also provide specific chip options based on your reader requirements.